Description

Achieve your Max potential at A-MAX! A-MAX Auto Insurance has been growing exponentially for the last 20 years. Our fast-growing and innovative company is looking for an Customer Service/Retention Agent to join our A-MAX Family. At A-MAX, we value the strong individual competencies that everyone brings to the table and are committed to your individual growth and advancement. We are looking for candidates that have drive, ambition, and want to build a rewarding career. We want A-MAX Auto Insurance to be your employer of choice!!!

An ideal candidate for this position will possess a strong sales mentality, desire to succeed, and good organizational/interpersonal skills with a strong customer focus. 

Essential Duties and Responsibilities: 

• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brands

• Responsible for understanding the products offered by the carriers

• Assist with mail received for the Call Center

• Answer inbound/outbound phone calls and emails from customers

• Investigate customer issues and provide solutions

• Cross-sell products to increase penetration ratio per customer to maximize profitability

• Assist with processing Endorsements 

• Responsible for ensuring underwriting is accurate 

• These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities. Performs other special projects as assigned by supervisor.

Qualifications

• High School diploma or equivalent; required

• 1-3 years of relevant face-to-face, phone sales or similar experience; preferred

• Property and Casualty license is required (must be actively working on P&C and must be actively licensed within 30 days of hire)

• Communicate effectively in writing as appropriate for the needs of the audience

• Use logic and reasoning to identify alternative solutions

• Must be able to convey information effectively

• Must be able to quickly learn Company software 

• Strong organizational and communication skills

• Must have excellent computer skills with Microsoft Suite

• Minimum internet bandwidth of 25MB download and 10MB upload

• Must be able to work independently with minimal supervision

• Experience working in a fast-paced environment

• Proven ability to provide an exceptional customer experience